Desarrollo de un plan estratégico de tecnologías de la información para el departamento de TICS de la UTMACH

Abstract

In today's companies are confronted with challenges related to resources, rapid technological changes, security, change resistance, project complexity, among others. Overcoming these obstacles is essential to fully leverage the benefits of Information Technologies. To address this, one of the alternatives that emerges is the Strategic Information Technology Plan (SITP), which, among other things, allows: (i) ensuring that an organization's technological infrastructure is aligned with its goals and objectives, (ii) improving productivity through faster and more personalized services, thereby increasing customer satisfaction, (iii) including security measures. In response to the internal control standard of the Office of the Comptroller General of the Ecuadorian State, which requires compliance from the country's public entities. It is for this reason that in this work a Strategic Plan of Information Technologies (SITP) was developed for the Technical University of Machala (UTMACH). This plan is based on the use of international frameworks/standards such as COBIT 5, ITIL and TOGAF in order to define a reference framework for IT governance, management and architecture for UTMACH. It also sets out the mission, vision, objectives and actions to harness the potential of new technologies. In addition, the structure of the SITP consists of four phases: initial diagnosis, IT model proposal, business model proposal, and business portfolio. The process began with an initial diagnosis of the IT situation, then the proposals were presented in the business architectures and finally a portfolio of projects planned for a period of three-years was developed. The proposal was evaluated by the heads of the ICT Directorate Units, yielding a commendable level of compliance at 88.3%. With these results, it can be concluded that the SITP is aligned with the institutional objectives of the UTMACH