Determinación de los costos de calidad en la microempresa frigorífico jb de la ciudad de Pasaje.

Abstract

The objective of this research work is to "Determine quality costs through the application of a procedure for determining quality costs in the JB refrigeration microenterprise in the city of Pasaje", the methodology applied in the research is type descriptive, with a qualitative-quantitative, correlational and non-experimental approach, supports tools for collecting information such as interviews applied to the manager and owner of the company, as well as the support of the respective observation sheet whose objective is to identify the administrative and operational processes applied by the company; The results obtained allowed us to identify the items intended to guarantee the quality of the product as well as the service; Its results allowed us to identify that the company uses almost 50% of its budget in prevention and evaluation costs, this with the purpose of guaranteeing the added value of the products sold by the JB company and it can be concluded in the investigation that the companies They dedicate a lot of attention to prevention and quality evaluation, considering that there are companies that seek to satisfy the needs of the market as well as their clients.