Análisis de calidad sobre el servicio de alimentos y bebidas de la playa Bajo Alto.

Abstract

The Bajo Alto beach located in the canton of El Guabo has characteristics that make it the perfect setting for developing sun and beach tourism, especially seafood gastronomy. In order to change the collective perspective regarding the food and beverage service at Bajo Alto beach, a quality analysis was proposed. To do so, it was necessary to diagnose the current opinion of consumers in relation to service, using the Servqual model and the five dimensions for assessing quality. An inventory of establishments and the evaluation of service providers in relation to good manufacturing practices were also carried out. The results detected that the perspective that consumers have about Bajo Alto is not entirely satisfactory, in addition to the absence of formal hygiene practices by service providers in the handling of food and the lack of drinking water, factors that can compromise the quality in the production of food and beverages. Therefore, this research work proposed as a strategy for improving the quality of service, a manual of good manufacturing practices, in addition to proposing evaluation and monitoring strategies to ensure continued compliance with formal practices in the handling of food and beverages. And to change the perspective that consumers have on the quality of food and beverages.