Desarrollo de un sistema web y móvil para la gestión de incidentes dentro de la Universidad Técnica de Machala.

Abstract

Insecurity at universities can be a problem that affects the quality of life of students, staff and visitors, addressing challenges such as theft, sexual harassment, physical violence, vandalism, among others. Today, there are numerous tools and technologies that can help improve security, although these solutions are more common in urban areas. Therefore, this technological proposal focuses on the development of a web and mobile system that strengthens security at the Technical University of Machala (UTMACH). This system, designed after an exploratory study that involved the main stakeholders of UTMACH, offers access to security tools to students, professors and administrative staff. It includes emergency alerts that will indicate to the security team the location of the incident in real time via a panic button. In addition, it allows guards to report incidents during their workday and administrative staff to analyze events on campus. Scrum methodology was used to effectively manage the development of the project, and document and data analysis was used to determine the system requirements. This proposal seeks to evaluate the critical security points identified and provide valuable information for future decisions. Also, tests were carried out to evaluate the quality of the software and a satisfaction survey yielded positive results, with a compliance rate of 85.89%. Users expressed satisfaction in areas such as ease of use, speed of response and quality of updates. Such an approach lays the groundwork for future improvements and expansion of security at the university level, highlighting the importance of interdisciplinary collaboration and the use of technology to address contemporary security challenges in educational institutions.