Desarrollo de un sistema web y móvil para la gestión en el proceso de ventas en la Empresa Solo Panas

Abstract

Currently, sales management in a company is essential for its success and growth, however, with the advancement of technology, the development of web and mobile systems has become an essential tool to optimize and streamline these processes. For the purpose of business growth. Faced with this problem, the development of a mobile and web application is proposed for taking orders from a company, making it easier for the administrator to see the needs and recommendations of the business, to offer its customers a better quality service. For the development of the research project, the SWIRL methodology was used, which is characterized by offering better flexibility with respect to changes and that allows integration with the different processes immersed in software development, also with the support of Node JS, MySql and React Native which is a JavaScript Framework which is for the development of native applications, an application with a friendly interface was obtained to facilitate the entry and consultation of the products that the client requires. In addition, the mobile application has a specific Web section for the store administrator where you can view important metrics for business decision-making through a Dashboard. The mobile application offers various functionalities that will facilitate sales management, including customer registration, the system will allow you to store and manage customer information such as names, surnames, email, addresses and contact telephone numbers, which will facilitate the communication with them. Within product management, the application shows the products offered by the company, including detailed product information, price and availability, this will facilitate the section and sale of products. The application will allow you to track the orders placed by the customer, including their status, delivery date and payment, it also has a cash and card payment system. The web system will provide the administrator with sales analysis, such as sales by product, by customer, this will allow the company to make informed decisions and improve its sales strategy. Once the application was finished, a quality test was carried out applying the ISO/IEC 9126 quality standard, which provides metrics that qualify the functionality, reliability, usability, efficiency, maintainability and portability, all these characteristics allow us to determine if the application is of quality. or not, with the application of this standard it can be determined that the software has a high degree of compliance with the user's requirements. As a result, excellent quality levels were achieved, according to the Likert scale; in features on features for 4 criteria, a rating of 4/4 is excellent; also in reliability, 2/3 excellent and 1/3 good 3 criteria; continued ease of use, rated 4/4 excellent on all 4 criteria; the performance characteristics, 2 criteria evaluated excellent 1/2, good 1/2; with maintenance features, the results were 1/2 excellent and 1/2 as good on your 2 criteria, and finally you get 2 portability criteria, 1/2 excellent as bad as 1/2, you can say that the software complies on largely with user requirements and details, planning and design.