Implementación de un sistema web para la gestión de pedidos en el restaurante "El rancho de Mauricio" utilizando códigos qr

Abstract

In the present study, the objective is to develop a web system for the management of orders in the restaurant "El Rancho de Mauricio" using QR codes, so that it allows managing the activities of the staff regarding the orders by the clients, since, at present, the management in the food premises is given in a traditional or common way since, the information is registered manually without considering the requirements of the consumer, therefore, it generates a poor quality service, reduces the level of sales or restaurant orders. Therefore, for the preparation of the work, a mixed qualitative - quantitative approach is applied in order to identify the needs of consumers, adding a non-experimental transversal design since the relevant aspects are analyzed and oriented based on the problem. Subsequently, the business situation is analyzed to identify its shortcoming in the ordering process by diners, thus proceeding to develop the web system through the Swirl methodology which allows having a clear concept about the methods to use, suggestions, tools and professionals responsible for the continuous development of information systems. The methodology also allows the user to participate in the different processes of software development, guaranteeing that all the needs and requirements are met, which is why, thanks to its iterative model, it manages to make improvements and correct errors in any module. of the application. Once the web system has been developed, the expected results are verified, which are: greater agility in order management, adequate organization of orders by customers, information security since it will be stored in a database, reduction in the waiting time for consumers when generating the order since, through the scanning of the QR codes, the menu offered by the restaurant "El Rancho de Mauricio" is displayed, providing greater comfort, in this way It can satisfy the needs of the guests, generating greater expectation and attracting customers to the restaurant. On the other hand, it is highlighted that the interface maintains a friendly and easy-to-use view for the user. In this way, the project will have a transcendental impact on the restaurant since it will streamline the process, customers will have a quality service, reduction of necessary materials such as the use of paper, increase in economic income and greater attraction by diners, since the only way to face the challenges that arise due to technological innovation is to make use of it.