Calidad de atención asociada al proceso enfermero según la perspectiva de pacientes y profesionales en un Hospital Obstétrico en el Ecuador

Abstract

Introduction: Patient safety has acquired great relevance in recent years for both patients and their families who want to feel safe and confident with the care provided by nursing professionals in a timely, rapid, continuous and permanent manner, aimed at solving the possible complications that occur in pregnancy, childbirth and postpartum. Objective: to correlate the quality of care perceived in hospitalized patients with the satisfaction provided by the nursing professionals of the Obstetric Hospital Ángela Loayza de Ollague, Methodology: descriptive, cross-sectional study represented by 80 nursing professionals who work in the Obstetric Hospital in the maternal and child area and 200 patients admitted to this hospital were taken as a sample, and two instruments were applied in three moments designed by the authors. The analysis was developed through descriptive and inferential statistics, the tests of statistical significance: the chi-square and the Student's T-test were applied for related samples where a value of p < 0.05 was given to define if there were significant differences, with a confidence interval of 95%. Results: 93.8% represented women and 6.2% male. It was found that 64% of the professionals claimed to have knowledge about the nursing care process and 36% were unaware of such process. In relation to the quality of nursing care, 78% of the patients expressed their satisfaction, while 22% had a negative perspective, which may be due to their lack of knowledge of such a process, after which the Pearson correlation was performed between the quality of care of the 200 patients attended and constituted by 80 nurses and a strong and positive correlation was obtained between the two variables under study p=0.000. Conclusions: the research demonstrated the need for educational intervention for nursing staff in order to provide quality care to patients who are treated at the Obstetric Hospital.