Metodología de gestión operacional sostenible para autovías concesionadas.

Abstract

The present investigation presents as a problem the lack of a methodology that indicates what is the operational management in highways with respect to the satisfaction of the user in concession roads since currently the administration functions of road maintenance are based on the opinion of the auxiliary technical operator. of a specialized team determining the level of quality provided by the road network, without taking into account the approach of the users. The objective of the research plan is to develop a model of operational management in motorways with respect to maintenance and user satisfaction in concession roads, where the theoretical foundations will be contrasted. In the methodology that was applied for the collection of technical data, it was necessary to obtain information on drainage, signage, deterioration, pavement uniformity, visualization of signage and road cleaning. The results obtained in the investigation find that there is a positive confirmation of means, considerable between the variables of road maintenance and user satisfaction, therefore we can establish that on the Rio Siete, Huaquillas road, maintenance partially meets user satisfaction while the via El Cambio Cuenca does not meet user satisfaction. In this, the results obtained will identify the fulfillment of the maintenance processes, from the opinion of the inhabitants of the area and the users of the road, whose results will allow the operators a sustainable road maintenance, plan efficient conservation strategies in the future. and with it the satisfaction of the user.