Desarrollo de una aplicación móvil para el proceso de cobranza utilizando la metodología mms

Abstract

Currently, there is a wide market in the area of marketing and provision of services, various companies focus their sales on collections, either in cash or on credit, in order to manage a better process for their growth; In order for these companies to move forward and be successful, they must have efficient and transparent collection management, which guarantees their sustainability. The city of Machala has a large number of entities that carry out these commercial activities, which do not generate the expected income due to inefficiency in the management of their collections, in this way errors are maximized when making manual collections and is wasted. all possible benefits in new forms of automated collection. This problem generates a competitive disadvantage with respect to foreign companies, for which it is of the utmost importance to establish a solution. The disproportionate increase in technology in recent times is considerable, which has allowed the use of mobile applications to solve the different situations that are generated daily in users, since ease and efficiency are always sought in all areas. when performing various tasks. Through what is expressed in previous paragraphs, a solution to the problem is established, which is based on the development of a mobile application, in order to manage the collection process in the companies that carry out this activity. As is known, there are many tools in which people are immersed, but only a few provide us with all the features and multiple advantages at the time of programming, which is why the mobile application of this project was developed, under the technologies of : Java as the main development language, Android Studio as the IDE, Firebase corresponding to the back-end framework, and its plugins Firebase Realtime Database as the NoSQL database, and Firebase Authentication to manage the user authentication process, in turn was made use of the MMS methodology (Mobile Sprint Model) which rescues the best agile practices and combines them with traditional processes, making this methodology the most optimal at the time of development. There are two types of users in the mobile application: an administrator, who has access to everything related to the system, manages each of the processes, a collection user, who manages a very important role because he manages customers debtors and process their collection in a safe and comfortable way for both the client and himself. These users are authenticated by means of a previously established username and password, creating their validation through the email delivery system. In this way, the company that uses this system will have an exponential increase in its finances, through automated processes. The prototype developed was based on quality standards through the ISO-IEC 25010 standard, which focuses on reliability over product quality.