Estudio de la calidad del servicio de transporte marítimo turístico de Puerto Hualtaco

Abstract

Based on the research of our thesis, the problem in the tourist maritime transport service of Puerto Hualtaco was identified in view of the fact that many of those who received the service were not satisfied with how they were treated by the staff, that is, they did not provide certain satisfaction that will guarantee the return of tourists to the island, therefore the need arises to carry out this study and provide a solution in order to improve tourist activity in the service to tourists, in addition to making known that customer service influences Direct way to generate greater demand in tourist maritime transportation. In this project, a basic deductive methodology was intuited, in addition to using qualitative and quantitative approaches to confirm whether or not it is a problem in the sector. And also implement the desired proposal.