Implementación de la tipología de los procesos en una pymes con ingresos mayores a $35.000 en la ciudad de Machala.

Abstract

The commercialization of plastic products has been an activity that in the province of El Oro has been promoted due to different market needs to market various products, so there are many SMEs dedicated to this activity that forces them to improve their process management. The implementation of a typology by processes will allow JUANCAPLAS to be competitive in the business market. The present research set as a general objective to determine the typology of the processes by means of a situational diagnosis for an SME with a level of sales revenue greater than $ 35,000; The study was developed using the descriptive methodology, conducting qualitative information collection through bibliographic review of articles in scientific journals as well as exploration of the medium through direct observation. The results obtained through respective analyzes were that the company does not have a typology of processes, the owners seek to position themselves more and more strongly in the market, they have confidence with the banking and suppliers, however the administration and its activities that they perform is not technique but they have notions of how to implement certain management tools; That is why twelve processes were identified and classified within the strategic, operational and support processes. From the present study it has been concluded that the identification of the typology of the processes and the implementation of a process map are strategies that allow a better perspective of the company, optimize decision making and help increase the organizational culture.