Implementación de procesos en una pymes estructurada por funciones con compras superior a $20.000 en la provincia de El Oro.

Abstract

Companies that have been empirically erected fail to define an appropriate management model, it is important that they know how to differentiate when they need a functional structure and when a process structure. The present investigation developed as objective to elaborate a new management using a structure by processes of the service of maintenance of equipment by means of the identification of nonconformities for the optimization of the commercialization of OLICOMP. The descriptive research methodology has been used for the narrative and graphic description of the study problem, as well as the improvement proposal; The study was carried out in five stages starting with the situational diagnosis, then the processes were classified according to their type, they were illustrated within the process map, a process was described through a flowchart and an improvement was implemented based on the nonconformities . It should be noted that the Microsoft PowerPoint 2013 software was used for the process map chart and Bizagi was used for the flowcharts. It was evidenced that OLICOMP has a functional structure, the function manuals of the six positions in the company were described and the activities, their departmental relations and the information flows were identified. It has been concluded that the change from a functional structure to one by processes has been useful for the company under study since it has improved the equipment maintenance service process, triggering an improvement in marketing and purchasing from suppliers.