Análisis de rutas-frecuencias de transporte público urbano y su relación con la calidad de servicio, caso ciudad de Machala

Abstract

From the beginning people have had the need to go from one place to another, to fulfill different orders or activities; In this way, transportation was born, which has evolved over the years. At present we can be dazzled by works such as trains, complex transportation systems that mobilize thousands of people, not to mention millions. The present work has as objective the analysis of the public transport of the City of Machala; since being a semi-public good deserves special attention and care, because the development of a city depends a lot on mobility within it. The city of Machala has been growing rapidly and with a great impulse that motivates all the citizens, especially with the inauguration of the Machala Terminal Terminal that came into operation in June of this year. The literature review was carried out in the scielo and redalyc research platforms, where information was found on the different advances in the transport sector; of the great powers already consolidated in this branch and of the developing countries. Here it was possible to know the needs of users and how they have faced the various problems when designing a public transport system. For this reason, an evaluation or analysis of public transport is necessary; in order to know the deficiencies or discomforts to which users are exposed day by day; For this, a survey was carried out with the purpose of knowing what the opinion of the users is, about the current public transport. The public transport service in the City of Machala is provided by the transport operators such as: Urban Service Transportation Cooperative CIUDAD DE MACHALA, OROCONTI TRANSPORTATION COMPANY S.A. and the MULTIORO TRANSPORTATION COMPANY EL ORO MULTIORO S.A; As stated in their operating permits, they consist of: 12, 3 and 5 trips, respectively. All these routes are described in the present work as they appear in the operation permit, most of these routes work in a normal way as they have been doing lately, this is not the case of the urban transport lines 1, 5, 13, and 18; which presented a change for the inauguration of the land terminal in June 2018. Therefore, we will focus more on these service routes, in order to know the opinion of the public regarding these changes and the quality of the service that users perceive. The attention of the MUNICIPAL PUBLIC MUNICIPAL COMPANY OF MACHALA, for providing information that was very helpful in carrying out this work; as also the disposition of the citizenship when answering the surveys. By last; with all the data obtained, make a global analysis of public transport and give some recommendations to improve this service; for the well-being of citizens and thus provide a better service. As the saying goes, "The customer is always right".