Análisis de la calidad del servicio que ofrecen los hoteles de segunda clase del cantón Huaquillas.

Abstract

This research work aims to analyze the satisfaction of guests and the quality of service of the hotels in the Huaquillas canton. An exploratory-descriptive research was used. Research techniques were used, such as the interview with the managers or owners of the establishments and surveys of their guests. Reference was made only to second class hotels, as these are the most renowned in the city and serve as an index to achieve a clearer measurement of the hotel service with which the city has. Finally, through the analysis of the data obtained with the surveys, it was possible to see that the service perceived by the users is at an acceptable level and it is favorable for the entities in question.