Manual de reclutamiento y selección, mediante la implementación de la administración por objetivos en las farmacias Cruz Azul dentro de la ciudad de Machala.

Abstract

The main objective of the "Cruz Azul" Pharmacy is to provide its customers with quality service. For this to be possible, it is essential that its employees, and even more so the position of Pharmacy Assistant, who are the ones who interact with customers on a daily basis, need to be properly trained for the position so that the company can evolve satisfactorily. For this reason, the purpose of this research was to analyze the recruitment and selection process used by the company. For this purpose, ten branches of the "Cruz Azul" pharmacy located in different strategic points of the city of Machala were taken as a sample. The information was collected through interviews, which were strategically structured to find out if their recruitment and selection manual is adequate to help the company achieve its objectives. After this, the data obtained was tabulated and the results were analyzed, showing the weaknesses in the processes analyzed. These results allowed conclusions and recommendations to be drawn from the study. Subsequently, it was concluded that the company's recruitment and selection process was not adequately designed and it was recommended that a new recruitment and selection manual be implemented.