Implementación del modelo de gestión bajo la norma ISO 9001-2015 para emprendimientos de reposteria en el cantón Machala.

Abstract

The application of administrative management tools has been listed since the beginning of the administrative literature and is currently reflected with the high degree of competitiveness between companies in the local and international market. The null application of quality standards that allows to identify and fully comply with the needs of clients, align strategies, improve processes, correct use of resources, etc. the possibilities to grow and position itself in the market drastically decrease; objective for which the implementation of the management model with reference to the food business based on the confectionery "Dulce Alegría" is proposed. Using the descriptive research method, deductive - inductive method and tools such as direct observation, check list and interview; allowing to identify each of the processes and activities to be executed and contribute to continuous improvement and decision-making.