La crisis económica pospandemia como detonante del burnout en las instituciones financieras. Caso Prov. El Oro

Abstract

This study examines the presence of burnout syndrome among employees of financial institutions in the province of El Oro, Ecuador, in the aftermath of the post-pandemic economic crisis. The main objective was to assess burnout levels using the Maslach Burnout Inventory - General Survey (MBI-GS), focusing on how job roles influence the three core dimensions: emotional exhaustion, depersonalization, and reduced personal accomplishment. A quantitative, non-experimental, cross-sectional design was employed, using a convenience sampling method that included 50 employees from banks and cooperatives across four municipalities. Data were collected through Google Forms and analyzed using Kruskal-Wallis tests and Spearman correlations. Findings reveal high levels of depersonalization and low personal accomplishment, particularly in the commercial and administrative areas, respectively. Although emotional exhaustion was consistently reported, no significant differences were observed between job positions. A strong negative correlation was found between job area and the dimensions of depersonalization and low personal accomplishment, suggesting that certain roles are more vulnerable to burnout symptoms. The study concludes that burnout does not affect all employees uniformly and varies depending on the specific functions performed. These insights support the development of targeted prevention strategies by job role, reinforce the importance of occupational health, and promote the creation of sustainable and emotionally supportive work environments tailored to the demands of the current economic climate.