Violencia al personal de salud y su repercusión en la calidad de atención.

Abstract

Violence, in any of its forms, compromises the physical and emotional stability of healthcare personnel, negatively impacting the quality of care and patient safety. This study aims to analyze, based on scientific evidence, the factors that contribute to violence against healthcare workers and its repercussions on the doctor-patient relationship, through a systematic review of recent scientific literature. The methodology used consisted of a descriptive, cross-sectional, and retrospective bibliographic review, using databases such as PubMed, SciELO, Science Direct, and BMC, with standardized MeSH and DeCS descriptors, combined with Boolean operators. The selection of studies followed the PRISMA 2020 model. Eleven studies were examined, identifying verbal violence as the most frequent type and nursing staff as the most affected group. Among the main triggers of aggressive acts were long waiting times and lack of medical supplies. It is concluded that violence against healthcare personnel and its impact on the quality of care is a critical determinant in healthcare processes, evidencing a systematization of aggression driven by conditions often beyond the control of medical staff, which negatively affects the quality of care provided. Therefore, the implementation of health policies aimed at ensuring safer, more humane, and resilient healthcare systems is necessary.