Diagnóstico de la calidad del servicio de alojamiento y propuesta de gestión de calidad en el hotel Veuxor de Machala.

Abstract

Guest satisfaction with the service is one of the essential objectives of organizations oriented to tourism activity. This is achieved, carrying out all internal activities with responsibility and maintaining a good organizational environment. The quality management must be present in all activities involved in the operational and administrative management of the hotel, so that it is evidenced through the service, thus achieving some expectation in the visitor. That is why, the present research work is focused on identifying through field work, to propose strategies for adequate quality management at the Veuxor hotel, in the city of Machala, thus complying with the requirements of guests when purchasing this service.