El liderazgo como herramienta de gestión de calidad en las sociedades mineras: caso Bella Rica.

Abstract

The present work analyzes that mining companies are considered as the industrial sector of greater attention, due to the production and improvement of the economy, but just as all companies need to have models that help improve quality, in this case Its focus is in the area of production, since those who practice this activity in an artisanal way do not have adequate knowledge of planning, organization, control and evaluation; The current research aims to analyze quality with leadership as a quality man-agement tool according to ISO 9001: 2015 of section five of leadership and commit-ment, to-command as shown by the mining groups of the different societies of the Bella Rica Mining Cooperative , the analysis applied is through the servqual model based on dimensions that will allow to demonstrate the deficiencies in the management of the production.