Factores que inciden en el compromiso laboral de los conductores de la empresa de transporte Oroconti S.A, para lograr la satisfacción de los usuarios.

Abstract

The purpose of this research is to identify the factors that influence the work commitment of drivers in order to achieve user satisfaction. This study was conducted in the transportation company OROCONTI S.A. in the city of Machala. The factors that influence work commitment such as work environment, job satisfaction and work motivation acquired by drivers within the company were analyzed. Likewise, the concepts of the three variables mentioned above were based on theoretical foundations. For the methodology of the integrative project, a descriptive and correlational type of research was applied in order to detail and relate the variables that are the work commitment and customer satisfaction; at the same time, a descriptive, explanatory and exploratory level of research was used, emphasizing the established objectives, a non-experimental and transversal research design is also found, since the variables are not modified and this study is carried out in a single space in time; It is also presented with a qualitative and quantitative approach, which provides numerical data and in turn allowed collecting relevant information that helped to clearly analyze the results obtained according to the variables; for data collection surveys were conducted to a total sample of eighty drivers where the Likert scale was used for the proper elaboration of the questions, and was conducted through the Google Forms tool.