Innovación digital para la optimización de la gestión turística en la ciudad de Quevedo.

Abstract

At present, it is foreseen that the reasons why companies need to be certified with quality are to satisfy the client in its entirety with the desired level and be on par with competitiveness, therefore they focus on finding new ways of satisfaction with innovation. Certifications for tourist establishments pro-mote safety and importance, much better now that ICTs are established for their monitoring and processing, taking into account ISOO 9001 quality and QUALITY regulations or, in turn, certifying stars between 2 to 5 mentions.Through this study, the factors that impede the normal functioning of tourist service were analyzed, the variables to be taken into account in the process and strategies for the eradication of traditional methods for the accreditation and certification of hotel tourism companies, and how turn this into a stra-tegy for the process of a management model, in which the quality of hotel tourism in the city of Quevedo is ensured. At present, digital certification is still seen in an unconventional way, since it simulates insecurity on the part of tourist establishments; What is not visualized is that the online method contributes significantly to job growth by departments and improves customer service performance, for this reason it was implemented as a general objective to design a digital system to promote quality development, minimi-zing efforts in doing so.