Indicadores de gestión en las instituciones del sector público para medir la eficiencia y eficacia de las mismas.

Abstract

Public sector institutions should not be guided solely by the approved budget, but should also implement institutional planning, which is a mandatory process that all institutions must comply with in order to strategically define the actions to be taken, as well as supporting mathematical and percentage instruments. that provide reasonable security of information. In this regard, reference is made to management indicators, which play an important role in public management since they monitor the level of compliance with the strategies adopted. That is why the objective of this research is to identify management indicators that are applied in public sector institutions by reviewing the regulations to determine their efficiency and effectiveness that leads to proper decision-making. The research that was carried out is of a qualitative nature, using methodology of a bibliographic type with descriptive research. The public sector applies efficiency and effectiveness indicators to evaluate its institutional management, with the effectiveness indicators (impact and outcome indicators), it is not possible to show how the proposed goals were actually achieved, so it is necessary to apply indicators of efficiency (indicators of process / activity, indicators of input and indicators of product) and to visualize if that objective was fulfilled or was carried out with the optimization of resources. On the other hand, depending on the time in which the management indicators are applied, they can be classified as temporary and permanent indicators.