Manual de procedimientos para el área de recepción del hotel pirámide en la ciudad de Machala.

Abstract

El Oro province, on these days has an excelent economical movement, which allows the needings of hotel services, specially on Machala city, this concern motivates to develops this proyect, focused to realice a general diagnostic of the reality of the administration for the Hotel Piramide, which is located on the periphery of the city in the north sector. The diagnosis will evidence the needings of giving a better attention to the users, and whie elaborating the manual of procedures, ti will determinate the fullfillment of quality standars for the activities on reception área in the hotel, the metodology of investigation will be of qualitative focus with an analitic reaching, extracting information for interviews and surveys aplieds to the internal and external clients. The working enviroment should be treated as an importance factor to give a better service and position the hotel into the best qualification that the Tourism Ministery gives into their clasification.