Optimización de recursos humanos y calidad de la atención en el Centro de Salud B Santa Rosa

Abstract

This study analyzes the relationship between the optimization of human resources and the quality of care at the Centro de Salud B Santa Rosa, a primary care unit of the IESS in Ecuador. The research is based on the premise that effective human talent management directly impacts the quality of health services. Challenges such as excessive workload, limited ongoing training, and deficiencies in the organizational climate were identified, all of which negatively affect both staff performance and user perception. The study followed a quantitative, descriptive, and correlational approach. The population consisted of 31 staff members and 331 users, using expert-validated Likert-scale instruments. Statistical techniques such as multiple linear regression and Spearman’s rank correlation coefficient were applied to establish relationships between variables. The results reveal low satisfaction levels among staff in key areas such as planning, time management, and training. From the users’ perspective, critical views were evident in areas such as waiting time and service efficiency. Although no statistically significant correlations were found between the perceptions of staff and users, critical areas for intervention were identified, including workplace climate, internal organization, and professional development. It is concluded that improving human talent management through strategic planning, continuous training, and the reinforcement of a positive work environment is essential to enhance the quality of care in health units. This study provides empirical evidence useful for designing institutional strategies aimed at strengthening primary healthcare services.