Incidencia de las tics en el desempeño laboral de empleados en las pymes de Machala.

Abstract

In these days, companies consider that information and communication technologies are essential tools for automation of the respective tasks of each job positions. This Project is directed to determine the influence of ICTs on the performance of employees in SMEs as in the business world it is recognized that the tools which provide the information and communication technologies favor to organizations through the benefits they provide when employing their use, but it is also emphasized that these tools are a competitive advantage for companies, as long as human talent has the suitable knowledge about use and management of ICTs. The study is descriptive – correlational as relates the variables ‘ICTs Infrastructure, Work Performance, Training, Investments in ICTs, Motivation’. 150 SMEs from Machala, Ecuador participated to which a survey was applied whose data were analyzed using the Servqual model to determine the deficient factors that prevent a better job performance of human talent. The results show that the requirements are met although there are aspects that need to be improved, such as training in the use of ICTs for the proper handling of these tools by the staff. Finally, it was concluded that ICTs in SMEs improve productivity and benefit the work performance of employees to fulfill the objectives of the organization and obtain competitive advantages.