Gestión del Talento Humano, factor clave del desempeño laboral en Pymes del sector servicios de Machala.

Abstract

The main objective of this research called "Management of human talent, a key factor in job performance in Pymes in the service sector of Machala" was to identify the problems faced by pymes in relation to productive performance, to later suggest strategies to help solve these drawbacks. For this reason, Chapter I and Chapter II address different topics such as recruitment, job satisfaction, training, performance evaluation, which are related to the variables of the research topic to have a clear idea of the factors that intervene to have a optimal staff performance. The research was carried out using a quantitative and analytical approach whose type of research is descriptive, a descriptive level and a cross-sectional design. Regarding the data collection method, the interview was used and for its application it was required to perform statistical calculations in order to establish a representative sample, obtaining as a result a total of 94 surveys of pymes dedicated to the provision of services. Likewise, it was necessary to create a questionnaire of 19 questions that made it possible to highlight the most frequent problems that pymes face in terms of human talent.