Estrategia de intervención psicopedagógica de mediación de conflictos para el mejoramiento de la convivencia escolar

Abstract

The reason why this research was carried out is due to the problem of a shortage of alternatives for the solution of problems in educational institutions, in view of which the objective was established as the elaboration of a psychopedagogical intervention strategy for conflict mediation, thus seeking to improve the school coexistence of students in the second year of high school specializing in science in the morning section of the Kleber Franco Cruz School. An explanatory methodology was applied, with a non-experimental and transversal design, in a mixed qualitative and quantitative way. In addition, an extensive bibliographic review was carried out, which was used to support the research and to extend the conceptualizations and obtain the background of the research topic. The results obtained from the diagnosis on school coexistence and conflict mediation in students, evidenced insufficiencies related to relationships with teachers, students and parents, which significantly affect harmonious coexistence. Finally, we proceeded to make a proposal focused on psycho-pedagogical intervention for conflict mediation in the classroom, improvement of school coexistence of creative students on the importance of dialogue in conflict resolution and the role of the sender, design of mediation rules for students, teachers and parents. This work showed that the relationships between teachers, students and parents are not good and this affects the coexistence among them, however, 58.33% of the students surveyed consider that conflicts are opportunities to learn, therefore, it is important to implement actions to strengthen conflict mediation and harmonious coexistence among educational participants.