Propuesta de un manual de calidad para la empresa Forros Alexander de la ciudad de Machala.

Abstract

One of the issues with greater focus and importance at present around production processes is quality and the Quality Management Systems. For this reason, the present investigation has for purpose to elaborate a setting of reference to know these important topics that serve like sustenance for the elaboration of a manual of quality for the "Forros Alexander" company, the same that will be sustained in the SGC ISO norms 9001 2015. This manual will provide the necessary conditions to develop a correct functioning of the System in question, thus improving the production processes. Once the manual was prepared, it was determined that the requirements should be adapted to the conditions and size of the company, which is still in full growth and expansion.