Plan de implementación de un sistema de gestión de calidad bajo la norma ISO 9001:2015 para una empresa de telecomunicaciones.

Abstract

Quality Management Systems have been implemented with great success in a variety of organizations. In this research work, we intend to design a Quality Management Plan based on the ISO 9001: 2015 Standard in the telecommunications company XYZ S.A. The Quality Management System is an important part of the organizations management system, with which it is expected to obtain results that are evident in the increase in quality. The main objective of this work is to: Develop an implementation plan for a Quality Management System under the ISO 9001: 2015 standard for a telecommunications company. The research methodology is descriptive - transversal, they describe the frequency of an exposure or the results obtained in a defined population. The implementation plan is due to the search for customer satisfaction and increase their levels of competitiveness.