Impacto de las habilidades blandas en el clima laboral: caso Ministerio del Trabajo-Machala

Abstract

"The present study investigates the relationship between soft skills and work environment in the employees of the Ministry of Labor in the city of Machala, with the participation of 60 public servants of both sexes, between 25 and 55 years of age, belonging to different administrative areas of the institution. For this purpose, a quantitative approach of correlational type and non-experimental design was used, collecting data through two validated instruments: a questionnaire to measure soft skills and another to evaluate the perception of the work environment. The results indicated that there is a relationship between the development of soft skills and the employees' perception of the work environment. In particular, it was found that effective communication and teamwork are key factors with a direct impact on the improvement of the organizational environment. Likewise, a high demand was identified on the part of the personnel for training in the aforementioned competencies, which demonstrates a need on the part of the institution to strengthen them as part of the management of human talent. No significant association was found between conflict management by employees and the perceived need for training in soft skills, determining some possible gaps in awareness of their impact. It is concluded that the promotion of soft skills is essential in the consolidation of healthier, more efficient and cooperative work environments. "