Proceso de mediación para un acuerdo mutuamente beneficioso aplicando tácticas de presión y cierre de negociación.

Abstract

In the business world, conflicts are problems that occur daily either inside or outside the organization. The mediator must have the ability to intervene as an impartial part in order to provide a solution to the conflicts reaching a closure that benefits the parties involved through the application of tactics to successfully complete the negotiation. One of these tactics is the pressure with which one seeks to have an advantage with the opponent in order to obtain greater benefits from the conflict. Being a way to solve problems in the most peaceful way possible without going to the judicial bodies whose procedures are slow increasing the time as well as the economic resources to deal with the conflict. The objective of this practical work is to describe the mediation process in a mutually beneficial agreement by applying pressure tactics and negotiation closure. The specific objective is to: describe the advantages of negotiation; establish the processes within a negotiation; demonstrate the way in which the closing should be carried out in a negotiation. For the collection of information, the descriptive method was used using the bibliographic technique. The competitive advantage of work is that it becomes a contribution to the business sector where negotiation becomes a technique to avoid bringing the conflict to the legal area, reducing time and economic expenses for the benefit of the parties involved.