Mapa de procesos administrativo de la empresa hotelera hotel Adriand’s de la ciudad de Machala.

Abstract

The present work is born from seeing the need that the service companies have which increasingly seek to be more competitive in the market, but have not yet adopted a philosophy within it to achieve it. Therefore, it was proposed to work with administration by processes and identify a process map adjusted to a company dedicated to the activity of providing housing services in order to define the strategic, key and support processes with which it should work. According to the studied case, it was necessary to apply a descriptive and inductive methodology through which we use instruments such as observation card (check list). A process map focused on the area of customer service was drawn up since, according to what was analyzed, it was the area that required most attention.