Estrategias de gerencia en salud para mejorar la eficiencia y calidad de atención en el Hospital General Teófilo Dávila de la ciudad de Machala.

Abstract

The purpose of this research project is to develop management strategies to improve the efficiency and quality of care at the Teófilo Dávila General Hospital in Machala. Surveys were conducted with 15 users of this health center, addressing key aspects such as the ease of obtaining a medical appointment, wait times, care provided by health professionals, availability of medications, and the likelihood of recommending the hospital to others. The results show that, while an acceptable level of satisfaction is evident in some areas, there are significant deficiencies in wait times, quality of care, communication, perceptions of treatment received, and especially in the efficient dispensing of medications. A significant percentage of patients reported negative experiences that affect their overall perception of the service provided by this health center. After a thorough analysis of all these parameters, we established strategies to improve the efficiency and quality of patient care.