Realidad aumentada como herramienta de aprendizaje para la asignatura de soporte técnico

Abstract

The impact of technology on education, particularly in subjects such as Technical Support, where innovative tools like Augmented Reality (AR) are being explored to enhance the teaching-learning process (TLP). The objective is to study how the implementation of AR would benefit the teaching-learning process of second-year high school students at "El Progreso" High School. The research methodology adopts a mixed approach, combining quantitative and qualitative methods to gather numerical data and understand experiences, with a descriptive scope. Chapter I describes the current educational context and the advancement of technology in educational institutions, with an emphasis on the application of AR in education. Examples of implementation in various institutions worldwide are mentioned, highlighting the importance of AR as a didactic resource in complex subjects. Chapter II details the development of the ARST prototype (Augmented Reality in Technical Support), designed to implement AR in the Technical Support subject. Its definition, theoretical foundation, objectives, design, and development methodology based on the ADDIE model are described. Chapter III describes the implementation experiences of the prototype. In Experience I, the prototype is introduced to a teacher, and technological, pedagogical, and curricular aspects are evaluated. In Experience II, the prototype is improved and presented to students, highlighting its effectiveness in promoting meaningful learning. It is concluded that the implementation of AR in Technical Support results in increased student engagement and improvement in knowledge comprehension. Although areas for improvement are identified, AR shows great potential for transforming education.