Estilos de negociación y su incidencia en el clima organizacional de los almacenes de electrodomésticos Electromart.

Abstract

The negotiation styles establish the management and behavior of all the departments that make up a company, since it is necessary to know their incidence and establish how they are affecting all the collaborators who work in said institutions; everyone at any moment is involved in some negotiation process; Likewise, the work environment and also the behavior of the client influence the results that companies want in their search to achieve a good organizational climate. Thomas Kilmann in 1970 identified 5 styles of negotiation for conflict management and they are the following: competitive negotiator, fair negotiator, evasive negotiator, adaptive negotiator and collaborative negotiator.