Ambiente laboral y su influencia en la calidad de atención en el Centro de Salud B Piñas.

Abstract

The work environment in the healthcare sector directly influences staff well-being and the quality of care provided to patients. Factors such as stress, workload, interpersonal relationships, and emotional security affect professional performance. This study analyzes how these conditions manifest at the B Piñas Health Center, assessing their impact on service quality and proposing actions to improve the organizational climate. This research analyzed the relationship between the work environment and the quality of care at the B Piñas Health Center. The majority of the staff surveyed were female, between the ages of 28 and 55, and comprised primarily physicians, operating staff, and administrative staff. The results reveal a largely positive perception of the work environment, highlighting high levels of satisfaction, good communication, and collaboration. However, weaknesses in stress management, a lack of emotional support, and some job instability were identified, factors that could affect service quality. It is concluded that, although the organizational climate is favorable, strategies are needed to strengthen staff well-being and optimize working conditions to ensure quality care.