Aplicación del diagrama de pareto en el departamento de cobranzas de la compañía de seguros Condor.

Abstract

This project focuses on the need of companies to be competitive in a market that is becoming increasingly demanding, focusing on the perception of quality that it provides to the customer. The general objective used was to identify the most important causes of a certain problem in the collection department of the Cóndor Insurance Company, through the use of the Pareto Diagram, for the elaboration of an action plan. The specific objectives have been to investigate possible most common causes of a given problem for the development and analysis of the Pareto Diagram, and then to prepare an action plan based on the results obtained. The methodology applied was the descriptive type with a qualitative and quantitative approach that was used in the development of the Pareto Diagram. The results obtained have shown that there are indeed a few reasons that cause the problematic situation. The conclusion shows that the Pareto Diagram is a very useful tool in the business field, so its use within the collection department of the Cóndor Insurance Company has been quite satisfactory, because the identification of the causes has been met and possible solutions of it.