El rol del trabajador social y su efectividad en la resolución de conflictos laborales en la empresa Segumot Cia. Ltda en el año 2024

Abstract

The present research project was carried out at the company Segumot Cía. Ltda., with the objective of addressing the issue of conflicts within the organization. The main causes of conflicts were identified through semi-structured interviews conducted with the employees. A program was implemented to reduce and prevent future conflicts by providing tools to efficiently manage interpersonal and work-related differences. The approach used was the qualitative method, in order to maintain a detailed diagnosis of the workplace issues. The research process within the company allowed for a comprehensive identification of the existing conflicts, thus enabling the design of specific intervention strategies. Subsequently, several training workshops were implemented, focused on both employees and supervisors. A program was developed as an intervention plan, specifically designed and adapted to the problems identified in the research. Workshops were provided on topics such as mediation, emotional management, and assertive communication, appropriately adapted to the business environment. The program was carried out with the support of supervisors, an external mediator, and the authors of this research. The results were as expected; employees felt completely comfortable and expressed themselves about situations that bothered them. This contributed to the improvement of the organizational climate between employees and supervisors. The “Building Bridges” program not only seeks to solve and/or effectively manage conflicts but also prevents them and promotes respect and empathy. Social Work played a very important role, as it promoted spaces for dialogue and reflection among the members of the company during this intervention. The implementation of “Building Bridges: Intervention Program to Improve the Work Climate through Mediation and Communication Skills at Segumot Cía. Ltda.” has been a key element in transforming the work environment.