Gestión de la calidad sanitaria en la satisfacción de los usuarios de un Centro de Salud Rural, Barbones - Provincia de el Oro

Abstract

Quality management in the healthcare sector, from the patient's perspective, implies that the organization focuses on the user so that the procedure is more controlled, generating records of the necessary internal activities that allow them to experience full satisfaction. Objective: To analyze the influence of quality management on user satisfaction at the Barbones Health Center. Methodology: The study will be developed along the lines of quantitative research, with a non-experimental, correlational, and cross-sectional design. It revolves around applying an evaluation system to measure user satisfaction in relation to the healthcare quality management at the Barbones Health Center, with the purpose of identifying areas for improvement and proposing strategies to optimize the services provided. Results: It was initially obtained that 63% of users reported that in the admissions area they received care with a great sense of efficiency; however, 21%, representing a large number of users, remained neutral, that is, they did not wish to give an opinion. Conclusions: Within the framework of understanding quality management at the Barbones Health Center, the factors that influence and should be considered as enhancing the quality of care were first identified. These are tangible aspects such as signage at the Health Center, soft skills among healthcare personnel, professional knowledge, and user satisfaction with the different attitudes and skills of those who provided care.