Diseño de un modelo organizacional para centros de crossfit con enfoque en certificación de alto rendimiento: caso CAVENDISH crossfit

Abstract

The study designs an organizational model for Cavendish CrossFit aimed at high- performance certification, based on an analysis of its structure, processes, and regulatory criteria. Using a descriptive–propositional qualitative approach with a non-experimental design, a semi-structured interview and a documentary analysis matrix were employed to assess the organizational chart, manuals, policies, and operational records. The diagnosis confirmed the absence of a validated organizational chart and job-description manual, and it revealed critical gaps in safety and customer-service procedures, as well as irregular application of human-resources and maintenance policies, which limits traceability and risk prevention. Based on these findings, a simple hierarchical structure was proposed that integrates occupational health and safety management at the executive level, formalizes five key processes, and incorporates auditable digital records, service- quality indicators, and preventive plans aligned with international standards. Therefore, adopting the model will optimize service times, improve coordination, reduce risks, strengthen the institution’s image, and facilitate the attainment and renewal of certification, consolidating the center as a competitive benchmark in functional training.