Satisfacción laboral como indicador de calidad en la atención sanitaria del servicio de ginecología de un hospital en Santa Rosa.

Abstract

Job satisfaction among healthcare personnel is key to the quality of medical care, especially in specialized services such as Gynecology. This study, conducted in a public hospital in Santa Rosa, Ecuador, analyzes the relationship between job satisfaction and the perceived quality of gynecological care, highlighting that staff well-being influences clinical effectiveness and patient experience. Job dissatisfaction in healthcare is associated with higher turnover, absenteeism, and lower performance, affecting the continuity and quality of service. Critical factors include work overload, lack of recognition, limited promotion opportunities, and deficiencies in institutional communication. The research is quantitative, cross-sectional, and correlational, involving 60 professionals from the Gynecology department, using a questionnaire adapted from the Job Satisfaction Survey to measure job satisfaction and perceived quality. Statistical analysis was performed using Pearson correlation coefficients. Most staff are female (75%), with a predominance of nursing graduates (46.7%) and general practitioners (33.3%), and over six years of experience in the area (50%). Dissatisfaction was found in remuneration, benefits, recognition, and promotion opportunities, as well as a high workload (over 90% work 20 hours or more per week). 93.3% believe that workload affects service quality, and 98.3% think that greater job satisfaction would improve care. 65% rate the care as good and 61.7% perceive patient satisfaction, although 53.3% identify areas for improvement such as supplies, bureaucracy, and waiting times. The correlational analysis confirms a significant relationship between job satisfaction and perceived quality, consistent with similar studies. It is concluded that improving job satisfaction through better conditions, recognition, and professional development can substantially enhance the quality and satisfaction in gynecological care.