Gestión Integral de la Calidad de atención médica en Hospitales Públicos: Una perspectiva basada en evidencia científica

Abstract

Ensuring effective, safe, and patient-centered healthcare depends largely on the quality of medical services provided by public hospitals. Therefore, this systematic review aims to examine how quality is comprehensively managed in these hospitals, using an approach supported by current scientific data. The PRISMA methodology was used to select the studies, using scientific databases such as PubMed, Scopus, and Dialnet, and considering publications from the last five years. The findings demonstrate significant progress in the implementation of quality management systems; however, challenges remain regarding the uniformity of procedures, staff training, and the long-term viability of improvements. The main discussion focuses on essential tactics for improving the quality of public healthcare, highlighting the crucial role of institutional administration, clinical governance, and patient inclusion.