La Educación no Formal y su Incidencia en la Formación del Profesional Hotelero

Abstract

Currently, non-formal education has established itself as a key element in the training of hotel professionals, as it allows for a rapid response to the demands of the tourism sector and constant technological innovations. The objective is to analyze its impact on staff professional development and on improving service quality, considering its impact on the competitiveness and sustainability of companies in the sector. The methodology applied was based on a qualitative approach through a systematic review of literature published between 2018 and 2025, using recognized academic databases such as Scielo, Redalyc, and Scopus. From these, 13 relevant studies were selected. To transparently document the entire process, a PRISMA diagram was developed to visually represent the stages of article identification, filtering, and selection, ensuring clarity and rigor in the information collection. The results demonstrate that formal education enhances the acquisition of skills to improve customer service and communication, and facilitates adaptation to new trends, technologies, and sustainable practices. It was also observed that extracurricular programs promote job placement, proactivity, and competitiveness among staff, although inequalities in access to these opportunities persist. It was concluded that non-formal education not only complements academic training but also contributes to developing the capacity to face the challenges of the hotel sector, consolidating professional identity and generating an innovative and competitive work environment aligned with international standards.