Mejorar la calidad y seguridad de los pacientes en el Centro de Salud Ponce Enríquez.

Abstract

The quality and safety of the patient is defined as the absence of preventable damage and the reduction to an acceptable minimum of risk, we believe that it is of utmost importance to address the issue both at the hospital level and at the first level of care, so as managers of a health center we are obliged to be able to manage different strategies in the best way to comply with quality and safe care for the patient. Objective: To propose a management model that incorporates planning, organization and evaluation of the quality process to meet the demands of both internal and external users who attend outpatient consultations at the Ponce Enríquez type C health center. Materials and methods: This study that will be carried out is of an analytical-descriptive type where a proposal will be made that will be delivered to the directors of the health house within the framework of improving the quality of care and patient safety. Results: Initially, reference is made to the implementation of a care model focused on patient safety and quality of care, with 54% of healthcare personnel remaining neutral, 25% agreeing, and 21% disagreeing. Conclusions: The results initially demonstrated that, although corrective measures have been implemented to improve the quality of care, this has not been sufficient. Healthcare personnel primarily report the need for a much more effective care model that encompasses quality and patient safety processes. Care has been enhanced, but one of the shortcomings is the lack of sufficient resources to meet the needs of the population.