Diseño de un plan de atención para usuarios que acuden a consulta externa del Centro de Salud Tipo C, del cantón Camilo Ponce Enríquez, provincia del Azuay

Abstract

The design of a care plan for outpatient users at the Type C Health Center is essential to address current deficiencies in the quality of medical care. The main objective was the design and implementation of a comprehensive care plan to improve the quality of outpatient services at the Type C Health Center in the Camilo Ponce Enríquez canton. This plan promotes user-centered care, optimizing processes, strengthening doctor-patient communication, and ensuring patient safety and satisfaction. The methodology used was based on a mixed approach guided by a descriptive and cross-sectional design. The sample consisted of 70 users, using a survey to collect information. The results highlight user dissatisfaction with wait times, while medical and administrative staff perceive greater positivity regarding the way the care provided is managed. In conclusion, the review of the outpatient services at Type C Health Center identified key weaknesses requiring improvement in its infrastructure, responsiveness, and attention to wait times. Furthermore, it is recommended that continuing education courses for physicians and administrators be strengthened, emphasizing the use of empathetic treatment, complaint or conflict resolution, and communication skills, as well as the establishment of a system for periodically assessing user satisfaction using surveys and interviews to collect data.