Estudio de clima laboral en el área de farmacia del Hospital General Machala del IESS

Abstract

Work climate is a key factor in any organization, as it reflects employees' perceptions of their work environment and directly influences motivation, performance, and overall well-being. In hospital settings, maintaining a positive organizational climate is essential to ensure efficient and high-quality patient care. This study aimed to analyze the perception of the work climate among staff in the pharmacy department at the IESS General Hospital in Machala, identifying factors that influence their job performance. A mixed-methods approach was applied, combining quantitative and qualitative techniques. Data were collected through a structured survey administered via the QuestionPro platform, which included six key dimensions: leadership, rewards, interpersonal relationships, organizational structure, institutional objectives, and technological processes. A sociodemographic section and an open-ended question were also included to capture participants’ suggestions. Data analysis involved descriptive statistics (mean, variance, and standard deviation), Cronbach’s alpha for internal consistency, and Spearman’s correlation to examine associations between climate dimensions and perceived performance. Results indicated that interpersonal relationships and leadership received the highest ratings, while rewards and technology showed notable weaknesses. Qualitative responses revealed recurring suggestions for improving salaries, communication, training opportunities, and physical work conditions. These findings suggest that enhancing the organizational climate in the pharmacy area may significantly benefit staff well-being and foster more motivated, patient-centered healthcare delivery.