Propuesta de optimización de procesos en un gad municipal mediante la metodología bpm y modelamiento bpmn

Abstract

Process efficiency in government institutions is a key factor in improving service quality for citizens. In this context, this study proposes an optimization of the processes in the Property Registry and Social Development areas of the Municipal Government of Pasaje, applying the BPM methodology and BPMN 2.0 modeling to enhance operational efficiency and decision-making. The research used BPM techniques such as the initial prioritization matrix and use case matrix to perform the current modeling or As-Is, identifying problems such as task redundancy and a high dependence on manual tasks such as generation of proformas, memos and other business objects. Subsequently, the To-Be modeling was developed, with automated activities, reduction of tasks, roles, and automatic generation of deliverables, which represented a clear optimization of execution times. The validation of this proposal was developed through the simulation of optimized processes using a BPMS tool to measure execution times. The results showed a reduction in average execution times, with an improvement of 61.15% in the Land Registry area and 59.07% in the Social Development area. In addition, according to the results obtained from the surveys conducted with the stakeholders of the process, they reflected a high acceptance of the prototype, highlighting the functionality and optimization of the process in general. In conclusion, the application of the BPM methodology proved to be an effective strategy to optimize processes in the public sector, reducing the operational burden and optimizing execution times. It is recommended to be applied in other areas of the Municipal Government, contributing to the digital transformation and efficiency of public management.