Desarrollo de sistema web y móvil para la gestión de un isp, integrando servicios de google maps y cloud storage

Abstract

Internet service is essential today and the market in which they are located is very busy with multiple companies, which is why competitiveness is key to continuing in business; Therefore, the main thought has been to simplify the internal processes of an ISP to provide more efficient service to the end user. With the Google Maps geolocation service it is possible to quickly and efficiently locate fiber distribution centers, thus having an advantage over other ISPs. Some of the main functions of the system are: IP assignment, serviport, router registration and periodic storage in the cloud. Also, there is a web system from which you can manage technical support, clients, users, and plans. An important function of this system is to facilitate the creation of the internet service through the commands generated, after the technician has created the service from the mobile system. With this system, the company seeks to improve response times to technical problems reported by its clients and improve labor competitiveness. In addition, it allows you to replace the common ways of controlling the company, which mostly take a lot of time and depend on one or several people, which increases the probability of generating possible human errors. The ISO 25010 standard was applied, which evaluates various aspects of the system, giving a reliable result to validate the hypothesis. Finally, a web and mobile system was developed that optimized technical management through the integration of Google Maps and Drive APIs, which was tested to verify correct operation