Clima laboral en el área de cocina del Hillary Resort, Arenillas, 2023

Abstract

The study of the work environment of workers in the kitchen area of Hillary resort, determined the conditions and interpersonal relationships between workers in this area and how the Human Resources department is able to address and resolve any problems that arise in terms of the work environment of this and any other area. Encouraging active communication between managers and employers is a priority in order to generate an environment of trust. That is why the methodology implemented for this research is descriptive, which provided detailed and accurate information through a survey of kitchen workers. Such a survey gave access to know the quality of the work environment that exists within a workplace. It seeks a more accurate view of the working conditions, identifying possible areas for improvement and evaluates the effectiveness of the policies of this company. Thanks to the tool used, information can be gathered on factors such as occupational accidents, occupational illnesses, compliance with safety regulations, personnel training, the proper use of protective tools, etc. This allowed us to learn about the conditions of interpersonal relations in this area. Knowing about labor relations allows us to determine what types of psychosocial risks or other factors may affect a worker's performance. These risks are not only generated from the individual but also depend on the environment in which he/she is located, since, when exercising activities or behaviors that are difficult to tolerate, psychosocial risks are more likely to arise. Serious mental and physical health factors, including stress, anxiety, depression, emotional exhaustion, sleep problems, musculoskeletal disorders and cardiovascular problems, are often triggered by poor management of emotions at work. Job stress is also a risk factor that psychologically influences the performance of workers, affecting work activities and relationships among them. The results of the surveys showed that the work of the human resources department is effective and complies with the physical and psychological protection of its workers. However, it was observed that relations between workers in the same area are respectful, but not complacent, since there have been labor unpleasantness that have not escalated thanks to the intervention of those in charge of the Human Resources department. This is why the proposal of this research is based on the creation of a conflict mediation protocol, which allows to know the types of conflicts that are generated within this area, in turn providing the necessary measures by the Human Resources department to reduce or control problems presented or possible.